Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations

Order & Workflow Support:

Assist clinics with product selection, substitutions, and ordering guidance
Support documentation collection and order processing workflows
Identify and proactively flag at-risk orders or delays

Process Improvement:

Maintain clean and accurate documentation in Kustomer (our ticketing system)
Contribute to knowledge base updates and SOP documentation

Patient & Clinic Advocacy:

Act as a voice of the clinic and patient internally
Escalate urgent issues appropriately and with strong ownership
Deliver high-empathy communication in time-sensitive or sensitive situations

Verse Medical

Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.

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