Patient Support Supervisor

Key Responsibilities:

• Directly lead and manage a team of Patient Support Associates to ensure medication adherence.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time.
• Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care.

Team Management:

• Complete audits of team in supported systems required to ensure efficient workflow.
• Provide front-line supervision and ongoing coaching and performance management to Patient Support team.
• Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.

Additional Responsibilities:

• Assist in interviewing, and onboarding new team members and coordinate access requests.
• Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls.
• Use discretion and maintain confidentiality of highly sensitive and private data.