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Operations:
- Lead the Patient Relations and Spiritual Care teams, ensuring they deliver prompt, equitable, and compassionate support.
- Ensure all patient complaints and grievances are managed in compliance with regulations.
- Collaborate with departments to strengthen patient safety.
Team Support:
- Oversee and mentor a multidisciplinary team.
- Foster a team culture rooted in empathy, transparency, collaboration, and accountability.
- Promote team well-being and resilience.
Data and Insights:
- Develop and manage the department’s operating budget.
- Analyze trends in patient feedback and grievances to identify areas for improvement.
- Create reports and presentations to inform stakeholders.
Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. They are committed to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.