Source Job

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and escalate issues while maintaining communication.
• Collaborate with team to improve processes and contribute to knowledge banks.

Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.

• Investigate complex customer issues and determine root causes.
• Troubleshoot imports, reports, and data-related questions.
• Work with Product and Development teams to reproduce and resolve software issues.

We provide cattle management software trusted by ranchers worldwide since 1999. We are a remote team that values collaboration and solving complex problems.

• Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
• Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
• Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.

We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.

• Handle high volume of user support requests via email, phone, and social media.
• Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
• Act as advocate for users, identify trends to enhance support process.

Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.

• Take ownership of support tickets and drive them through to resolution across teams.
• Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
• Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.

RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.

• Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
• Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
• Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.

We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.

• Support customers and users by triaging and managing support requests from start to finish.
• Build the support operating system by designing workflows, automation, and documentation.
• Turn support into product insight by identifying patterns and translating feedback into product ideas.

Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.

• Assist the Creator Support team in managing inbound requests and ensuring timely resolution.
• Troubleshoot technical issues, escalate complex cases, and maintain accurate records of product issues.
• Contribute to building support resources like FAQs and knowledge base articles, partnering with cross-functional teams.

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs. Recently becoming a unicorn with a $1.5B valuation, the company values fast-moving, impact-driven work alongside accomplished teammates.

• Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
• Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
• Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.

Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
• Implement systems and workflow enhancements to increase team efficiency and improve response times.
• Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.

• Provide technical support and troubleshooting to customers via chat and email.
• Triage complex customer service issues and escalate as needed.
• Maintain deep product knowledge and identify trends for long-term solutions.

Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
• Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
• Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

• Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
• Serve as the first escalation point for issues, guiding them through active tickets and chats.
• Identify root causes behind recurring issues and recommend fixes, not just workarounds.

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.

• Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
• Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
• Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.

• Deliver outstanding technical assistance to customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of evolving software and private markets industry to be a go-to expert and guide customers to success
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for customers

Juniper Square is an operations partner for private markets, unifying technology, data, and fund administration into a single platform. With over 1,000 employees and $350M+ in funding, the company fosters a culture of ambition, collaboration, and high standards.

• Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
• Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
• Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Act as first-line support via chat, resolving product issues with empathy and efficiency.
• Document bugs, analyze logs, and collaborate with engineering for resolution.
• Own the knowledge base, create help center articles, and support new feature releases.

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.