Source Job

• Field incoming client communications via phone, chat, and online customer portal.
• Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
• Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.

PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.

• Provides remote first-tier helpdesk support via phone, chat, and self-service.
• Troubleshoots technical issues and guides customers to resolution.
• Documents interactions in CRM and follows up to ensure satisfaction.

Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.

• Troubleshoot and resolve customer issues using documentation, tools, and escalation resources to deliver great experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat while meeting performance goals.
• Contribute to team projects, give feedback, and manage other responsibilities as assigned.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years in business, Smartsheet fosters an inclusive environment where ideas are heard and contributions have real impact.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Provide support to partners with high attention to detail, researching and analyzing issues.
• Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
• Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Provide timely and effective responses to customer inquiries via phone, email, chat, and social media.
• Review, investigate, and resolve customer issues to maintain high satisfaction.
• Maintain accurate records of customer interactions and resolutions.

Chefman designs and sells kitchen appliances and smart cooking products. The company values customer satisfaction and fosters a collaborative team environment.

• Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
• Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
• Collaborate with cross-functional teams to improve service delivery and drive customer retention.

This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.

• Respond to customer inquiries via email and live chat with timely, professional communication.
• Troubleshoot technical issues and become a product expert to educate customers on features.
• Partner with cross-functional teams to improve processes and capture customer feedback.

WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.

• Deliver consistently excellent customer care over chat, email, and video meetings while maintaining high CSAT scores.
• Execute upsells and account expansions during support interactions to increase customer lifetime value and revenue.
• Perform technical troubleshooting and data analysis to resolve complex issues independently before escalating.

Threecolts is the leading software suite for online & offline consumer brands, providing tools for revenue recovery, retail finance, multichannel operations, and pricing optimization. With over 500 employees globally and strong backing, the company is scaling fast across new markets and partner channels.

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by performing diagnostics and escalating to higher support levels.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Serve as the first point of contact for support requests via ticketing system, email, or chat.
• Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
• Document incidents, track resolution progress, and communicate updates to stakeholders.

Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
• Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

• Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
• Act as escalation point for middle-complexity issues and mentor newer support team members.
• Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.

• Provide expert technical support and resolve customer inquiries via phone, chat, and email.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Continuously learn and improve product knowledge to deliver best-in-class service.

Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.

• Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
• Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
• Build scalable support processes and advocate for customer needs across the organization.

Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.

• Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
• Use AI tools to work cases faster while verifying output and maintaining ownership.
• Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.