Source Job

$60,000–$100,000/yr
US Unlimited PTO

  • Serve as the first point of contact for support requests via ticketing system, email, or chat.
  • Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
  • Document incidents, track resolution progress, and communicate updates to stakeholders.

Technical Support Ticketing Systems Web Applications Troubleshooting Communication

17 jobs similar to Tier 1 Support Specialist

Jobs ranked by similarity.

US

  • Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
  • Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
  • Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.

Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.

United States

  • Lead the development and execution of strategies to accelerate customer acquisition and revenue growth.
  • Manage and develop sales and marketing teams, fostering accountability and professional growth.
  • Build demand generation strategies, optimize pipeline performance, and manage marketing budgets.

Jobgether uses AI-powered matching to connect candidates with hiring companies. They emphasize a fast, objective review process and data privacy compliance.

Canada

  • Help customers define their goals, discuss new solutions, and resolve product issues.
  • Actively create and maintain knowledge base, customer resources, and support materials.
  • Work closely with the development team to articulate customer ideas and questions.

Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.

Italy

  • Plan, manage, and optimize paid media campaigns across Meta Ads and Google Ads to drive lead generation and ROI.
  • Execute ongoing campaign testing and analyze data to translate insights into actionable improvements.
  • Maintain tracking systems using GA4, GTM, and Meta Pixel to ensure reliable marketing data.

Jobgether is an AI-powered job matching platform that connects candidates with suitable roles efficiently. They foster a collaborative, people-first culture with a focus on autonomy and accountability.

$65,000–$75,000/yr
US

  • Monitor and investigate security alerts and events across enterprise environments
  • Perform proactive threat hunting and support incident response efforts
  • Use Splunk SIEM for log analysis and work with EDR technologies like CrowdStrike and Cisco AMP

Cyderes builds practical Identity & Access Management and Exposure Management programs, helping organizations stop active threats fast with Managed Detection & Response integrated with existing tools. The company is a Great Place to Work® Certified™ global team operating across the United States, Canada, United Kingdom, and India.

  • Provide guidance and training to surgical teams on the da Vinci Surgical System.
  • Lead product demonstrations and in-services to drive adoption and utilization.
  • Support sales activities and contribute to quarterly sales goals.

Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to minimally invasive care. With over 25 years of experience, the company fosters an inclusive and diverse culture where team members are empowered to do their best work.

$80,000–$108,000/yr
US

  • Develop and execute outreach and promotion of initiatives through marketing, advertising, and communications activities for the Military Health program.
  • Coordinate with cross-functional teams across Human Centered Design, IT, product development, and clinical operations to align project goals.
  • Manage review and approval processes for marketing materials, prepare monthly reports, and participate in outreach events.

LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors, with a focus on agility and collaboration.

$98,000–$125,000/yr
US

  • Build and cultivate strong client relationships, serving as the primary point of contact.
  • Develop strategic marketing plans for pharmaceutical brands with cross-functional teams.
  • Manage account budgets, forecasts, and identify revenue growth opportunities.

P10 is a remote-first pharmaceutical marketing agency focused on delivering exceptional value for clients. They comprise a diverse team of remote-only seasoned professionals.

$70,000–$70,000/yr
US

  • Manage production of a high volume of titles per year with multiple deadlines and simultaneous projects.
  • Source and engage with production vendors and outside contractors, including narrators, directors, and studios.
  • Cultivate relationships with editors, authors, and agents while ensuring high production quality and budget adherence.

HarperAudio oversees the production of all HarperCollins US and Harlequin US audiobooks, working with best-selling authors and launching new careers. The team is a nimble, dynamic group that values detail-oriented, excellent communicators who thrive on managing competing deadlines.

India

  • Own campaign email content including subject lines, headers, and CTAs across major marketing moments.
  • Manage lifecycle email programs such as welcome series, post-purchase nurture, and re-engagement flows.
  • Monitor deliverability metrics and maintain effective email performance through A/B testing and data analysis.

Fresh Prints is a custom apparel and merchandise company that sells personalized products. They have a strong emphasis on culture and long-term employee contributions, offering benefits like a paid sabbatical.

$160,000–$180,000/yr
US

  • Own the infrastructure and platform powering the marketplace, focusing on reliability, observability, security, and automation.
  • Manage production AWS and EKS clusters, infrastructure as code with Terraform and GitOps, and CI/CD pipelines via GitHub Actions.
  • Build automation and internal tooling in Python, Bash, Go, and Node.js/TypeScript, and operate PostgreSQL, MongoDB, and Temporal.

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. The company is hyper-growth, profitable, and expanding quickly, backed by top marketplace investors.

US

  • Systems and network configuration, bare-metal and containerized application deployment, and maintaining large storage clusters.
  • Instrumenting performance measurement, improving automation and tooling, and providing on-call support.
  • Coordinating bulk data delivery to customers and vendor partners, with occasional physical infrastructure work.

Databento provides real-time and historical market data for modern finance through a unified API. The team includes alumni from top quantitative firms and supports 100% remote work with teammates around the globe.

US Unlimited PTO

  • Design, build, test, deploy, and maintain Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
  • Partner with product, operations, sales, and engineering teams to translate business needs into scalable technical solutions.
  • Develop custom Salesforce functionality using Apex, Lightning Web Components, Flow, SOQL, and APIs, ensuring sound technical tradeoffs and platform health.

ParetoHealth helps small and medium-sized businesses combat rising employee health benefit costs through self-insurance innovations and cost-control solutions. Founded in 2011, the company is a united team driven by collective greatness, focused on transforming employee health benefits for the greater good.

$250,000–$250,000/yr
US Unlimited PTO

  • Develop the e-commerce vertical by engaging online retailers, DTC brands, and digital commerce platforms.
  • Own the full sales process, from building relationships and marshaling resources to closing agreements.
  • Build trusted partnerships with fraud, risk, and executive stakeholders to drive customer success.

SentiLink provides innovative identity and risk solutions for secure transactions. With backing from top investors and recognition from Forbes and TechCrunch, the fast-growing company has hundreds of employees across the U.S. and India.

$113,475–$157,000/yr
US

  • Lead Salesforce development by creating and maintaining Apex, Lightning Components, and Visualforce to support business requirements.
  • Drive process improvements by adapting and updating Salesforce architecture to maintain continuity and support business growth.
  • Perform testing, debugging, UAT coordination, enforce coding standards, and maintain technical documentation.

Engine is building a platform that combines corporate travel, a charge card, and spend management into a single solution. The company is cash flow positive with rapid growth, serving over 30,000 companies and backed by Telescope Partners, Blackstone, and Permira.

Philippines US

  • Answer inbound patient calls and schedule appointments professionally.
  • Maintain accurate patient records using Tebra EMR and ensure HIPAA compliance.
  • Communicate with patients regarding intake forms and scheduling updates.

Our client is a growing healthcare practice that provides patient care. The practice seeks a dedicated team member to support its operations.

Switzerland

  • Develop innovative, forward-looking research and insights for CFOs.
  • Create compelling thought leadership content and market analysis.
  • Establish credibility as a trusted advisor through client engagement.

A global research and advisory firm providing innovative insights to senior executives. The company fosters a collaborative, inclusive culture with diverse experts.