Tier 1 Support Specialist
Benefits
Unlimited PTO
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What you'll be doing:
- Serve as the first point of contact for support requests via ticketing system, email, or chat.
- Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
- Document incidents, track resolution progress, and communicate updates to stakeholders.
What you'll bring:
- Experience providing technical support in a fast-paced environment.
- Comfortable with ticketing systems such as Jira, ServiceNow, or Zendesk.
- Ability to explain technical issues clearly to non-technical users.
Benefits:
- Fully remote work environment.
- Tech & Education Stipend.
- Comprehensive Benefits Package including 401(k) matching and flexible PTO.
Requirements:
- Must be authorized to work in the United States.
- Bachelor's degree preferred.
Oddball
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.