New Client Support Analyst I

Responsibilities:

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue forward.

Qualifications:

• 3-5 years in technical support or client service, preferably in healthcare technology or SaaS.
• Strong experience in technical troubleshooting, clinical documentation improvement, or healthcare information systems.
• Excellent written communication and ability to explain technical concepts to non-technical users.

Compensation & Benefits:

• Hourly rate of $34.62 with full benefits including medical, dental, vision, and 401(k) with 4% match.
• Paid parental leave up to 12 weeks and unlimited PTO with 10 holidays.
• Remote-first team with a fast-moving, high-impact environment.