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About the Role:
- Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices.
- Oversee day-to-day operations, including phone, email, chat, and scheduled appointments.
- Implement systems and workflow enhancements to increase team efficiency.
What You'll Do:
- Build dashboards and reports to track team performance and surface trends.
- Partner with software engineers and product managers to inform the product roadmap.
- Support device performance testing and QA efforts on alpha releases.
Who You Are:
- You have 5+ years of experience in technical support and previous management experience.
- You are proficient in major operating systems and CRM tools like HubSpot.
- You are patient, empathetic, and committed to supporting individuals with communication difficulties.
Lingraphica
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.