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Leadership
Leadership and Associate Management:
- Manage a team of Technical Support Specialists providing quality customer service.
- Monitor performance through auditing Zendesk communication and take corrective action.
- Assist in developing strategies to meet company regulations and performance goals.
Coaching and Development:
- Resolve complex customer issues and escalations with timely solutions.
- Conduct team meetings and 1-1's to update on best practices and expectations.
- Coordinate training sessions to enhance team skills and knowledge.
Adaptability and Communication:
- Identify opportunities to streamline workflows through technology.
- Evaluate support processes and implement improvements for efficiency.
- Collaborate with other departments to prioritize customer needs for continuous improvement.
HungerRush
HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.