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Leadership
Remote Team Management
Team Leadership & Operations:
- Lead, mentor, and support a remote team of Customer Service and Technical Support Representatives.
- Conduct regular coaching sessions and monitor team productivity to ensure service level objectives are met.
Customer Service & Technical Support:
- Serve as the primary escalation point for complex customer issues, including SIM activations, number porting, and billing inquiries.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Quality Assurance & Performance Management:
- Review customer interactions for quality and compliance, and provide constructive feedback.
- Monitor KPIs such as CSAT, FCR, and AHT, and develop action plans to improve performance.
20four7VA
20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. The company offers competitive rates, weekly payments, and a supportive community for contractors.