Team Leader – Customer Support & Operations

About the Role:

• The Team Leader will ensure operational excellence and high-quality customer experience in a remote environment.
• This role focuses on guiding frontline support teams, improving workflows, and fostering a culture of accountability.

Key Accountabilities:

• Manage daily team operations including coverage planning, attendance tracking, and workflow distribution.
• Monitor KPIs such as response times and customer satisfaction scores.
• Act as first point of contact for complex issues and coach team members.

Requirements:

• 4+ years in Customer Support with at least 2 years in a leadership role.
• Proven remote team management and strong English communication skills.
• Experience with analysis of support metrics and process improvement.

What We Offer:

• Fully remote work environment with flexibility.
• Opportunity to join an innovative global team focused on operational excellence.
• Growth potential into broader operations leadership roles.