Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.
Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.
Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.
Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.
n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.
Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Use AI tools actively as part of your investigation workflow to speed up analysis and document findings.
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Provide exceptional customer service by building rapport and relationships with our customer base, always being professional, courteous, and respectful.
Troubleshoot and solve issues using all available tools and resources, including taking calls, emails, and chat sessions, while documenting customer issues in Salesforce.
Contribute to creating training documentation and document enhancement requests and software defects for the development team.
LINQ is a high-growth software company empowering K-12 district teams with cloud-based solutions for finance, HR, nutrition management, and payments. The team is talented, committed, and fiercely loyal problem-solvers, trusted by 30% of U.S. school districts to serve over 1 billion meals and process payroll for 364,000 educators annually.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Serve as first point of contact for customer inquiries via ticketing system, chat, email, and phone.
Troubleshoot and resolve basic to moderately complex technical issues following established processes.
Accurately document all customer interactions and escalate issues when necessary.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a Providence Equity portfolio company with a focus on putting people and safety first.