Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.
Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.
Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.
Provide technical support for AI applications, APIs, and cloud deployments, troubleshooting complex issues and ensuring timely resolution.
Collaborate with engineering teams to escalate and resolve bugs, contribute to documentation and internal tooling.
Participate in global follow-the-sun support operations to assist customers across multiple time zones.
Tavily provides AI-powered solutions for developers and enterprise customers. They are a growing international team with a focus on innovation and customer success.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Debug, report, and ship scoped fixes for bugs and regressions
Train and improve our AI support agent by refining prompts, adding tools, and running evals
We are building the modern email sending platform for developers. We are a fully remote team of 45 spanning 13 countries, backed by a16z and Y Combinator.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.
Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries.
Troubleshoot, diagnose, and resolve technical challenges across the product stack, ensuring prompt and efficient solutions.
Collaborate closely with Engineering, Product Management, and Global Support to drive product enhancements and client satisfaction.
Onit is redefining the future of legal operations through the power of AI, streamlining enterprise legal management and contract lifecycle processes. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Triage incoming tickets from internal teams and clients to diagnose underlying problems.
Ship fixes, automations, and small tools that solve immediate operational needs.
Identify patterns across tickets and build durable solutions to prevent recurrence.
Extenteam is an AI-driven operations platform for short-term rental property managers. With over 80,000 properties, they combine AI automation with human-in-the-loop oversight.
Build internal tools, automations, and AI-assisted workflows to scale support.
Ship product improvements that cut tickets at the source by making Firecrawl clearer.
Work close to real developer problems and close the loop between support and product.
Firecrawl converts web pages into clean, LLM-ready data via a single API. They are a small, high-urgency team with 147k+ GitHub stars and rapid growth.
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. We offer a fast-paced growth environment with deep technical ownership.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.