Solution Engineer I

About Onit:

• We are redefining the future of legal operations through the power of AI.
• We streamline enterprise legal management, matter management, spend management, and contract lifecycle processes.
• We help legal departments become faster, smarter, and more strategic.

Position Summary:

• You will provide exceptional technical support to clients utilizing our suite of products.
• You will troubleshoot and resolve complex technical issues and performance optimization.
• You will work cross-functionally with Engineering, Product Management, Global Support, and Professional Services.

Key Responsibilities:

• Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries.
• Troubleshoot, diagnose, and resolve technical challenges across the product stack.
• Collaborate closely with internal teams to ensure comprehensive resolution of client issues and drive product enhancements.