Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.
Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.
Design, prototype, and build business solutions following best practices.
Test business solutions to ensure performance aligns with design specifications.
Develop and execute migration plans for business solutions across environments.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations. With nearly 4,000 employees, Hyland fosters an employee-centric culture with career development resources and inclusive workplace initiatives.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Define the long-term technical vision and architectural roadmap for FuzeRx's B2B and consumer platforms.
Lead by example by writing clean, optimized, and maintainable code for critical system components.
Act as a force multiplier across multiple agile squads, tackling complex distributed systems challenges.
Fuze Health puts patients first by digitally connecting them with care providers, health resources, and treatments, while enabling partners to enhance quality and outcomes. The company is a growing portfolio of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, with a shared vision to deliver next-generation healthcare solutions.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Own the post-sale technical relationship, serving as the primary technical advisor from day one.
Lead onboarding engagements, driving adoption of TruffleHog across customer organizations.
Identify expansion opportunities and build ROI stories grounded in measurable outcomes.
Truffle Security is a cybersecurity company that makes secrets easier to detect, verify, and remediate across modern software environments, built on the popular open-source TruffleHog platform. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, the company helps security and engineering teams stay ahead of secrets risk in a fast-growing, remote-first culture.
Manage and execute on implementations & projects for customers, performing detailed discovery around CRM usage.
Act as a subject matter expert on Outreach technologies, partnering with project managers and customer stakeholders.
Support adoption of AI-enabled workflows and collaborate with client technical experts to establish configuration testing plans.
Outreach is the only complete agentic AI platform for revenue teams, infusing AI to automate workflows and power sales motions. Founded in 2014, Outreach is a growing company with a culture of innovation and collaboration.
Handle customer support inquiries, including advanced technical issues requiring deeper analysis.
Review logs, metadata, and internal dashboards to diagnose complex problems.
Troubleshoot integrations, with a strong emphasis on QuickBooks Online sync behavior.
Adaptive is a vertical AI company of 50 people, building an agentic operating system for the $2 trillion U.S. construction industry. They work with over 1,000 customers, partner with over 50 accounting firms, and have raised $26 million from top funds like Emergence and a16z.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Become a foremost product expert on the Highspot platform and its integrations.
Serve as primary technical point of contact for mid-to-upper market customers.
Provide proactive technical guidance and best-practice recommendations, including AI-powered features.
Highspot is a sales enablement platform that helps companies increase sales productivity. They are committed to building breakthrough software and fostering an inclusive culture where employees feel a deep sense of belonging.
Lead design, development, and deployment of AI-powered software solutions as a trusted advisor to customers.
Translate complex customer needs into scalable solutions using LLMs, RAG, and modern engineering practices.
Mentor engineering teams, drive technical strategy, and contribute to proposals and demonstrations.
LTS is a technology company delivering AI-powered software solutions for complex business and mission challenges. They prioritize innovation, growth, collaboration, and quality, offering a comprehensive benefits package.
Configure, maintain, and optimize Salesforce CPQ solutions, including bundle configuration and quote management.
Troubleshoot system issues and provide day-to-day user support.
Collaborate with cross-functional teams and create technical documentation.
Tieto Tech Consulting provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. The company is backed by 8,500+ IT professionals and is part of Tieto, a leading technology company with annual revenue of approximately EUR 2bn.
Manage the master program plan for LOIS feature development, ensuring transparent timelines and cross-team coordination.
Identify and resolve blockers across engineering, product, design, ML, data science, and operations.
Build coordination processes and maintain a culture of transparency and accountability across the program.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The company’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service.
Design and execute account-specific learning programs and maintain dedicated client portals.
Translate usage data into actionable insights for clients, collaborating with instructional design and product teams.
Syllo is a software company offering an AI-powered litigation workspace for legal professionals. They are a lean, fast-moving, multi-disciplinary team of exceptional lawyers and engineers focused on transforming legal practice.
Partner directly with enterprise customers to scope, design, and implement automations on the Kognitos platform.
Translate ambiguous business requirements and undocumented processes into working 'English as Code' automations.
Build custom integrations between Kognitos and customer systems: ERPs, databases, APIs, email, and document sources.
Kognitos is a neurosymbolic agentic AI platform that automates finance, accounts payable, healthcare, and IT workflows in plain English. The company is trusted by enterprise customers including PepsiCo and Wipro, and has engineering and customer-success teams distributed across North America, Europe, and India.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.
Partner with the incubation Account Executive to lead technical validation for Engineering and product development opportunities.
Develop a deep understanding of product development workflows and map them to Command by Asana.
Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations for Engineering leaders.
Asana is a leading platform for human + AI collaboration, helping teams achieve their most important goals faster. With over 170,000 customers and 13+ offices worldwide, Asana has been recognized for its exceptional workplace culture and innovation.
Lead the design of complex multi-system solutions from initial discovery through implementation handoff.
Partner with sales on technically complex opportunities and provide architectural guidance across engagements.
Design AI and agentic workflow architectures and set standards for solution engineering approaches.
ModSquad Digital partners with clients across industries to design, build, and run the technology that powers their operations. Since 2007, they have focused on customer experience with a culture centered on great people, remote work, and competitive benefits.