Senior Technical Support Agent - East Coast, Night Shift

Responsibilities:

• Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for our growing EMEA/APAC customer base.
• Independently investigate and diagnose ambiguous or previously unseen technical issues, applying strong root-cause analysis.
• Serve as a point of technical escalation for the rest of the support team, including reviewing tricky tickets and helping less experienced agents.

Requirements:

• 4-5 years of experience in a technical customer support role, including direct experience with complex, high-stakes, or enterprise-tier accounts.
• Advanced analytical and critical-thinking skills, with a demonstrated track record of independently diagnosing and resolving hard technical problems.
• Excellent verbal and written communication skills, with the ability to explain technical and AI-specific concepts clearly.

Compensation:

• Total compensation is targeted at $89,600 - $103,000 depending on experience.
• Equity opportunities at a fast growing company, health/dental/vision insurance, 401k plans, unlimited PTO, and free lunches at the office.
• Huge impact opportunity to build and scale a company from the ground up.