Technical Support Specialist

What you'll do:

• Handle customer support inquiries, including advanced technical issues that require deeper analysis.
• Review logs, metadata, and internal dashboards to diagnose complex problems.
• Replicate customer-reported issues in sandbox environments.

Who you are:

• 2+ years of technical support, tier-2 support, or SaaS troubleshooting experience.
• Required: Experience with QuickBooks Online.
• Strong debugging skills and comfort working with logs, data, and test environments.

Why join:

• Opportunity to take on high-impact technical work.
• Competitive cash compensation.
• Top-tier benefits and 401(k) match.

Our culture:

• Flexible, remote-friendly work environment.
• Work with a rare team that combines deep construction knowledge and deep AI fluency.
• Serve the people building the world around you—our customers are skilled, creative people bringing neighborhoods to life.