Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Own settlement issues from investigation to resolution, ensuring transaction accuracy and balancing partner experience, financial impact, and operational judgment.
Collaborate cross-functionally with teams including Finance, Support, Account Management, Product, and Engineering to resolve complex settlement issues.
Use AI tools and repeatable workflows to enhance efficiency, quality, documentation, and decision-making.
We serve the $800B trucking industry with market-leading payment products that help truckers save on fuel and fuel stops gain customers. We are a fast-growing marketplace startup backed by top venture investors, with a collaborative, high-growth environment.
Analyze disputes and chargeback flows to determine appropriate actions and build strong representment cases.
Investigate transaction timelines, evidence, and root causes, identifying patterns and fraud signals.
Use AI tools and collaborate with cross-functional teams (Risk, Compliance, Product, Data, Engineering) to improve dispute handling.
CloudWalk builds AI-driven payment and credit solutions, focusing on smarter automation for financial transactions. The company is a growing tech organization that values innovation, curiosity, and ownership in a collaborative culture.
Handle account operations including unlocks, provisioning, and permission changes.
Triage incoming tickets from Slack, email, and web forms using runbooks.
Build foundational knowledge of Canvas platform and clinical workflows.
Canvas Medical provides an EMR platform for healthcare automation. It is backed by top investors and focuses on giving care teams superpowers with software.
Own the strategy, roadmap, and execution for key operational and fulfillment product domains.
Lead complex discovery efforts using process analysis, stakeholder interviews, data exploration, and experimentation.
Partner with engineering and operations to define product requirements, workflows, and success metrics.
Cart.com is a commerce enablement company providing digital and physical infrastructure for B2B, B2C, and public sector organizations. With 1,600+ employees globally, the company values brand obsession, innovation, collaboration, and a human-centered culture.
Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.
Own supply quality issues for Curri's most important customers, partnering with the Growth team to investigate root causes and drive fixes.
Manage Curri's external BPO team day to day, building and maintaining SOPs and leading training.
Run and continuously improve Curri's core driver quality programs and processes.
Curri provides on-demand last-mile logistics for construction and industrial supplies. Founded in 2018 and backed by Y Combinator, they are a high-growth startup with a nationwide fleet.
Own discrete analytics projects from start to finish with senior analyst guidance.
Build and maintain dashboards for Product and Technology teams to track progress.
Work with clickstream and behavioral data (Amplitude) to understand user product journeys.
1Password builds enterprise password management and Unified Access Management cybersecurity solutions. With over 180,000 business customers and a spot on the Forbes Cloud 100, they foster a human-centric, collaborative, and fast-paced remote-first culture.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Drive engineering-routed escalations from reproduction through resolution, shipping code fixes across C#/.NET back-end and React front-end.
Lead investigations into trader-impacting issues across distributed systems, using observability tools like Datadog or Elasticsearch, and conduct post-incident reviews.
Build internal admin tooling, automation, and diagnostic instrumentation to reduce manual toil and prevent recurring issues.
Topstep provides a trading platform and brokerage services for futures traders. The company fosters a collaborative culture with remote and hybrid work options, and offers competitive benefits including 401(k) matching, health insurance, and generous family leave.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.
Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.
Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.
Build and maintain analytical tooling and data infrastructure for Reddit's Large Customer Sales channel using BigQuery and SQL.
Drive sales rigor and optimize performance by translating complex data insights into actionable business strategies.
Partner with cross-functional teams including Sales, Finance, and Data Science to shape revenue strategy and build AI-ready data foundations.
Reddit is a community of communities, built on shared interests and authentic conversations. With over 100,000 active communities and approximately 126 million daily active users, it is one of the internet's largest information sources, fostering an open and passionate culture.