Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.