Tier-2 Support Expert - Bright Insights

Responsibilities:

• Take ownership of advanced technical issues and collaborate with internal teams and customers to deliver timely, accurate solutions.
• Investigate, reproduce, and resolve product bugs, data discrepancies, and platform anomalies while documenting findings clearly.
• Perform root cause analysis on data accuracy issues, pipeline failures, and reporting inconsistencies.

Requirements:

• 3+ years of experience in Tier-2 technical support or customer-facing engineering with strong hands-on skills in SQL, Python, and Excel.
• Excellent analytical and problem-solving abilities with experience working with data analytics solutions, dashboards, or BI platforms.
• Familiarity with eCommerce, retail analytics, or digital shelf concepts is a strong advantage.

Why Join Us:

• Opportunity to work with advanced AI-powered technology and data intelligence solutions with remote flexibility within the US.
• Exposure to global customers, complex technical challenges, and large-scale data environments.
• Collaborative culture focused on innovation, ownership, and continuous improvement.