Source Job

• Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
• Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
• Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.

Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.

• Analyze e-commerce performance metrics and customer behavior to generate actionable insights.
• Collaborate with product, marketing, and technology teams to optimize online sales and customer engagement.
• Gather business requirements from US-based clients and stakeholders and translate them into clear recommendations.

Solvative is a company that provides e-commerce solutions and development services. They have a development center in Ahmedabad, India, and headquarters in Dallas, USA, with a supportive and collaborative team culture that values ownership, curiosity, and directness.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Drive data-driven decisions by building dashboards and reports in Tableau and Snowflake.
• Lead advanced analytics including A/B testing, regression analysis, and forecasting for product and marketing strategy.
• Collaborate cross-functionally with Engineering, Marketing, and Product to translate complex data into actionable insights.

Tech Holding is a full-service consulting firm that delivers predictable outcomes and high-quality solutions to its clients. The company’s founders and team members have industry experience from startups to Fortune 50 firms, fostering a culture of deep expertise, integrity, transparency, and dependability.

• Provide second-level technical support across multiple platforms and disciplines.
• Respond to incidents and service requests with professionalism and urgency.
• Collaborate with cross-functional teams to meet project goals.

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

• Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
• Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
• Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.

Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.

• Lead discovery, integration planning, and UAT; serve as a steady technical point of contact through go-live.
• Translate business needs into clear, testable requirements and map them to existing features and roadmap items.
• Define data exchange between GridUnity and customer systems, map fields, validate data, and guide configuration.

GridUnity is the industry leader in interconnection life cycle management, delivering software solutions that accelerate the transition to a sustainable energy future. The company is a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Acknowledge and triage support tickets within SLA timelines
• Reproduce reported bugs, document findings, and escalate when appropriate
• Act as the communication bridge between customers and engineering teams with clarity and empathy

Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.

• Provide Level 1 technical support for the Developer Portal, handling incidents and service requests.
• Troubleshoot and diagnose technical issues related to APIs, integrations, and platform access.
• Collaborate with development teams to identify recurring issues and recommend improvements.

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With a team of 25,200 people across 32 countries, we invest in advanced technologies and have an inclusive, people-first culture.

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.

Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.

• Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
• Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
• Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.

Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.

• Deliver dependable and accurate output by executing tasks with precision, maintaining data accuracy, and meeting SLAs.
• Follow established processes and SOPs consistently, ensuring repeatable, error-free results with accuracy and timeliness.
• Communicate effectively across teams by sharing progress and blockers proactively, escalating concerns when needed.

Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies in history, with a focus on accuracy and dependable results.

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.

• Analyze data to identify trends, patterns, and anomalies, supporting root cause analysis and performance investigations.
• Write and maintain SQL queries using joins, CTEs, and window functions, and support query optimization and performance improvements.
• Help enhance and maintain scenario models, track forecast accuracy, and build dashboards and standard reports.

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, they've helped over 7.5 million customers access over $42 billion in consumer credit and are backed by prominent technology investors, most recently valued at $7.3B.

• Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
• Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
• Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.

Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
• Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
• Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.

Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.

• Resolve technical challenges and ensure team adoption of new tool enhancements.
• Ensure high-quality data setup for multiple markets and address client concerns.
• Collaborate with partners to improve data quality and drive process improvements.

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. With operations in 100+ markets and over 90% of the world's population covered, NIQ is an Advent International portfolio company committed to an inclusive culture.

• Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.
• Own the end-to-end service model for custom analytics requests, including intake, scoping, QA, and delivery.
• Serve as customer-facing technical leader, translating business questions into clear SQL deliverables.

Triple Whale is an AI operating system for ecommerce, helping brands turn data into profitable actions. With over 60,000 brands using the platform, we value speed, trust, curiosity, and integrity in a fast-paced environment.

• Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
• Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
• Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.