Own settlement issues from investigation to resolution, ensuring transaction accuracy and balancing partner experience, financial impact, and operational judgment.
Collaborate cross-functionally with teams including Finance, Support, Account Management, Product, and Engineering to resolve complex settlement issues.
Use AI tools and repeatable workflows to enhance efficiency, quality, documentation, and decision-making.
Conduct investigations of high-risk or potential fraud activity, including platform abuse and suspicious financial movement patterns.
Use an investigative, data-driven approach to analyze cases and make fair, compliant, and risk-mitigated determinations.
Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to uncover fraud patterns and communicate findings to stakeholders.
Clair is a digital banking platform that gives America's workers instant access to their earned wages by embedding financial products into payroll and workforce management apps. The company is a fintech startup with a focus on financial freedom for hourly workers.
Manage high-stakes, ambiguous escalations and solve complex operational issues.
Investigate root causes of recurring problems and drive cross-functional collaboration.
Improve operational visibility and support readiness for regulatory or system changes.
Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments and grow revenue. With a staggering amount of work ahead, Stripe offers an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Drive AI transformation by leveraging LLMs and automation to reduce operating costs and improve customer experience.
Oversee daily back-office operations for disputes workflows across multiple products, ensuring timely and compliant resolution.
Partner cross-functionally with Product, Compliance, and Engineering to design automated workflows and assess downstream impacts.
OnePay is a consumer fintech platform that brings together banking, high-yield savings, credit cards, investing, and crypto. Backed by Walmart and Ribbit Capital, it is a high-growth company with a mission-driven culture.
Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
Deep dive into customer journeys to find improvement opportunities and track action plans.
Provide clear, actionable insights and recommendations to product, operations, and leadership teams.
Monzo is on a mission to make money work for everyone by replacing traditional banking with modern, accessible financial products. They offer a range of personal and business bank accounts, credit cards, savings, investments, and pension services, and are known for their award-winning customer service and vibrant coral cards.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Conduct deep-dive analyses to uncover root causes across filing operations, user operations, and risk workflows.
Partner directly with operational teams to translate findings into actionable recommendations and improve workflows.
Build dashboards and self-serve reporting tools to enable teams to explore performance data independently.
Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments and grow revenue. With a mission to increase the GDP of the internet, Stripe offers a fast-paced, collaborative culture focused on impactful work.
Investigate alerts and cases from transaction monitoring systems for merchant acquiring activity, applying risk-based judgment to identify suspicious behavior.
Analyze merchant transaction data including payment flows, authorization patterns, and chargeback ratios to detect anomalies and red flags.
Prepare and file SARs and CTRs with clear narratives in accordance with regulatory standards.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They celebrate and embrace their team members through a HUMBLE*HUNGRY*SMART approach, with onsite locations in several US cities.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Investigate suspicious activity and enforce company policies to protect the expert contributor ecosystem.
Identify emerging fraud trends and refine operational runbooks for detection and mitigation.
Collaborate with cross-functional teams and vendors to maintain workforce integrity and compliance.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale, starting as a Stanford AI Lab research project in 2015. The company works with some of the world's largest organizations to empower scientists, engineers, financial experts, and more to build custom AI with their data.
Deliver dependable and accurate output by executing tasks with precision, maintaining data accuracy, and meeting SLAs.
Follow established processes and SOPs consistently, ensuring repeatable, error-free results with accuracy and timeliness.
Communicate effectively across teams by sharing progress and blockers proactively, escalating concerns when needed.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies in history, with a focus on accuracy and dependable results.
Monitor merchant processing activity to identify suspicious transactions and potential fraud.
Investigate alerts and review reports to mitigate company losses and ensure compliance.
Collaborate with cross-functional teams to design risk strategies and maintain SOPs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses to manage payments and operations, processing over $47 billion annually for 130,000+ businesses in 72+ countries. The company is backed by investors Advent International, Battery Ventures, and Silver Lake, and fosters a culture guided by values of simplicity, purpose, community, and people-first.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Act as the team's data and analytics expert, turning complex transactional datasets into clear answers for audit questions.
Build expertise in sales and use tax issues and lead adoption of AI tooling for tax controversy work.
Partner with Tax Tech and manage multiple workstreams, from one-off auditor requests to multi-month data projects.
DoorDash is a technology and logistics company that enables door-to-door delivery of food and goods. The company is growing rapidly and values diverse perspectives, offering comprehensive benefits and a focus on employee well-being.
Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.
Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.
Process and accurately classify multi-currency bank transactions.
Maintain accurate transaction records and perform regular bank account reconciliations.
Support month-end close activities through transaction review and assist with financial reporting.
RemoFirst is a global HR platform that simplifies hiring, compliance, payroll, and benefits management for businesses. The company is a small but strong team of over 200 people, partnering with Fortune 500 companies and startups.
Run marketing experiments to increase inbound leads
Build a system for targeting competitors
Develop an outbound email strategy
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing workers, enabling financial stability for workers and care for millions. Founded in 2016, it is a remote-first team of over 1,000 people, profitable since 2022, and the leader in Long-Term Care staffing.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Responsible for ensuring accuracy and efficiency of custodial reconciliation processes with a focus on automation and compliance.
Manages source data, resolves automation errors, and proposes enhancements to meet investor and client SLAs.
Acts as single point of contact for audit requests and coordinates cross-functional responses.
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry, servicing over 1.8 million loans. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture of integrity, innovation, and collaboration.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.