Interpret medical rules, regulations, fee schedules, and edits that payers post.
Understand and manipulate payer data to build federal, state, and commercial coding and financial tables.
Maximize the efficiency and use of product solutions by properly maintaining payer specific edits.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets and have an amazing team of 25,200 people in 32 countries.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.
Manage day-to-day client relationships, support issue resolution, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight ROI, and outline future strategies.
Support contract renewals, identify cross-sell and upsell opportunities, and monitor product usage.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide by using data, analytics, and software to redefine lending, prevent fraud, simplify healthcare, and create digital marketing solutions. A FTSE 100 company with 23,300 employees across 32 countries, Experian fosters a people-first culture focused on inclusion, authenticity, and work/life balance.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Facilitate client calls related to contracting and payer enrollments.
Run and analyze client KPIs, providing regular reports.
Manage the full contracting and payer enrollment process.
Experity transforms on-demand healthcare across the U.S. by empowering urgent care clinics with industry-leading software. The company fosters a team-first culture with opportunities for flexible work and career development.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.
Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.
Provide first-class accounting software support via phone and email, troubleshooting issues and guiding end-users.
Manage inbound calls and tickets, maintaining records and ensuring timely resolution of customer issues.
Perform minor software testing, provide feedback, and leverage AI tools to improve processes.
Caseware is a Canadian fintech company that has led the global audit and accounting software industry for over 30 years, serving over 500,000 users across 130 countries. The company has a collaborative culture, values innovation, and emphasizes work-life balance with a diverse, global team.
Manage operational alignment, performance consulting, and issue resolution for assigned client accounts.
Translate complex operational data into clear insights, recommendations, and action-oriented narratives for clients.
Partner with internal teams to drive alignment across the client lifecycle, escalating to the Client Alignment Director as needed.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform. The company is a multi-year recipient of the Top Workplaces award, recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and has been on the Inc. 5000 list for eleven consecutive years.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Answering live calls, chats, and emails from clinicians and clients.
Collaborating with internal teams to resolve roadblocks.
Working with RCM and Engineering to address bugs and billing issues.
Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Responsible for the review and processing of claims within the claims transactional system, according to plan benefits and contractual reimbursement terms.
Follows established policies and procedures to pay, pend for additional information, or deny claims.
Accountable to meet and maintain established department production and quality standards.
Evry Health is on a mission to bring humanity to health insurance by expanding benefits, increasing access and transparency, and featuring a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.
Process assigned claims based on client-specified guidelines.
Meet productivity targets and procedural accuracy standards.
Mentor junior team members and collaborate on special projects.
UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. With a global presence and over 4000 employees, they are dedicated to simplicity, honesty, and leadership.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.