Client Support Analyst, Healthcare Revenue Cycle
Remote regions
USBenefits
3w PTO
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Job Description:
- Troubleshoot complex product and technical issues to determine severity and scope.
- Manage escalated issues from Customer Support, Account Management, and Implementation teams.
- Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Qualifications:
- 2 years' experience in an analytical role supporting clients.
- Bachelor's degree in Business, Healthcare Management, or related field beneficial.
- Experience in healthcare IT or reading 837/CSV remittance files beneficial but not required.
Additional Information:
- Great compensation package with bonus plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment with remote ability and 15 days flexible time off.
Experian
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.