Operations Coordinator (Level 1)
Remote regions
USBenefits
3w PTO
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About the Team:
- Collaborate with Service Operations, L&CS, Sales, and other teams.
- Support a remote-first environment with a focus on customer experience.
Key Responsibilities:
- Audit trips and resolve scheduling conflicts and cancellations.
- Coordinate with providers and escalate issues as needed.
- Monitor active trips and communicate updates to stakeholders.
Experience and Skills:
- 0-2 years of customer service or logistics experience; transportation knowledge a plus.
- Strong problem-solving and organizational abilities.
- Excellent verbal and written communication skills.
Compensation & Benefits:
- Hourly rate of $26.50 in USD.
- 15 PTO days increasing to 20 after 2 years, plus 8 paid holidays.
CharterUP
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.