Breakdown Coordinator (2nd Shift)

Job Responsibilities:

• Act as liaison to coordinate both scheduled and unscheduled maintenance issues between drivers, vendors, and organizational stakeholders.
• Receive inbound phone calls, communicate breakdowns and incidents promptly to coordinators, Operations, Safety, and Risk Management.
• Create repair orders within Dossier, negotiate pricing for tires, parts and services, and ensure DOT/FMCSA Regulations are followed.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Previous call center, service writer, or mechanical experience preferred.
• Proficient with Microsoft Office suite, good oral and written communication skills, and ability to manage multiple tasks.

Work Environment:

• Fully remote position with a schedule of Monday-Friday 12pm-10pm CST.
• Full equipment setup including laptop, monitor, softphone software, and internet reimbursement.
• Opportunities for career progression not guaranteed but possible consideration for other positions.