Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally. Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery. Proactively identify and resolve service issues to maintain strong customer relationships.

The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.