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Xplor
Xplor
8 open remote positions
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they help businesses get paid quickly and securely. They are unified by their purpose of helping people to succeed.
Salary Distribution
6 of 8 jobs
PTO Distribution
1 of 8 jobs
Benefits Overview
8 of 8 jobs
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Open Positions
Manage inbound enquiries via chat and email, including AI-assisted conversations Monitor chatbot interactions and intervene where escalation to human support is required Identify gaps in automated responses and provide structured feedback to improve bot accuracy and tone
Communication
Prioritization
Time-management
Customer Service
Troubleshooting
Manage onboarding processes from start to finish. Spearhead all client communications. Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
Software Implementation
Customer Service
Data Analysis
Communication
Project Management
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio. Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
SaaS
CRM
Negotiation
Communication
Account Management
You’ll help establish patterns, ship early AI-driven capabilities, and influence the technical direction of AI across multiple products. This is a full-stack role where you will build and ship AI-powered features across the Momence platform. Collaborate with teams across Momence, Mariana Tek, and other platforms to identify high-impact opportunities for AI.
API Design
Frontend
Backend
Data Modeling
Distributed Systems
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot. Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues. Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Customer Service
SaaS
CRM
Leadership
Communication
Write well-designed, testable, efficient code and automated tests. Support and resolve production issues and participate in technical design discussions. Collaborate with cross-functional teams (QA, DevOps, Product) throughout the development lifecycle.
Java
Spring Boot
Monitor merchant processing activity daily and investigate suspicious activity. Evaluate patterns in merchant processing activity using internal and external information. Review system-generated reports to identify potential processing issues and mitigate company losses.
Risk Management
Fraud Detection
Analytical Skills
Lead regulatory compliance across 10 APAC markets. Monitor regulatory developments in the payments and fintech landscape. Design and execute licensing strategies across key jurisdictions.
Regulatory Compliance
Risk Management
Fintech
Financial Services