Customer Success Manager, SMB Fitness

Responsibilities:

• Manage a portfolio of SMB accounts for 1-3 location clients, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
• Execute scalable nurture campaigns to enhance product adoption and accelerate time to value. Act as a product expert for Xplor MarianaTek, providing creative solutions, driving adoption, and managing change.

Qualifications:

• 1-2 years of experience in an Account Management or Customer Success role, with experience growing an existing book of business, especially in a SaaS environment.
• Experience managing a high volume of accounts and engaging in 1

many campaigns.

• Skilled in independently negotiating contract terms and addressing pricing objections to drive successful renewal, upsell, and cross

sell opportunities.

Benefits:

• 12 weeks fully paid gender

neutral parental leave.

• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer.
• Access to free mental health support and flexible working arrangements.