Customer Success Manager - SMB
Benefits
Unlimited PTO
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Key Responsibilities:
- Learn the Shopmonkey product suite, customer journey, and automotive industry.
- Drive deeper adoption, up-sell, and cross-sell additional products and services.
- Monitor customer health and proactively engage in churn mitigation.
Qualifications:
- Clear, professional, and empathetic communication style.
- Experience in customer-facing roles with creative problem solving.
- Passion for SaaS B2B and ability to thrive in a dynamic startup environment.
Why Shopmonkey:
- Medical, dental, vision, and life insurance available from day one.
- Flexible time off and 11 paid holidays.
- Generous parental leave and 401(k) available upon hire.
Shopmonkey
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools, save time, and streamline operations. Trusted by over 3,500 auto shops and named #4 on Forbes' America's Best Startup Employers list, they foster a diverse and inclusive team.