Customer Success Manager, SMB
Remote regions
MexicoBenefits
Unlimited PTO
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Your Opportunity:
- Manage customer relationships and drive product adoption.
- Partner with sales to support renewals and growth.
- Track NPS and account health metrics.
What We're Looking For:
- 1-3 years SaaS customer success experience.
- Fluency in English and Spanish.
- CRM expertise (Salesforce, Zendesk).
Why Shopmonkey:
- Leading auto-repair software company.
- Flexible PTO and great benefits.
- Values employees and fosters innovation.
Shopmonkey
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.