Customer Success Representative

Summary:

• Trusted partner and advocate for customers, driving loyalty and value.
• Business-level relationship management to maximize lifetime value.

Responsibilities:

• Handle inbound customer calls and resolve service problems.
• Manage renewals, billing inquiries, downgrades, cancellations, and export requests.
• Track all activity in Salesforce and meet resolution targets.

Requirements:

• 1+ years in customer success or inside sales, ideally in regulated industries.
• Excellent English communication and listening skills.
• Self-motivated and results-driven, with strong organizational skills.

Culture:

• Lifelong learners with a passion for innovating with purpose and humility.
• Global organization that values diversity and authentic self-expression.