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About the Role:
- Frontline support via email and phone with empathetic help.
- Thrive in a fast-paced, ambiguous environment with strong ownership.
Key Responsibilities:
- Manage and resolve inquiries while meeting KPIs.
- Keep accurate records and escalate complex issues.
- Improve processes and stay updated on policies.
Skills & Qualifications:
- 2+ years customer service experience, ideally chat or phone.
- Strong communication, organization, and problem-solving.
- Experience with HubSpot, Intercom, or help desk software is a plus.
Doola
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.