Customer Experience Specialist

Key Responsibilities:

• Build and maintain a strong understanding of all Aviron products, support channels, and company policies.
• Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
• Resolve customer issues with empathy, clarity, and efficiency, escalating to Tech Support when appropriate.

Qualifications:

• 1+ year of experience in customer service or equivalent role.
• Excellent written and verbal communication skills in English.
• Strong typing speed and accuracy in live chat environments.

Work Setup Requirements:

• Private, quiet workspace suitable for customer calls and video demos.
• Reliable high-speed home internet with a backup connection.
• Ability to work overnight Philippine schedule on a sustained basis.