Customer Service Agent - Phone

About the Role:

• We are looking for a dynamic, tech-savvy Customer Support Specialist to assist Skylight customers with their digital photo frames.
• You will be the first point of contact, handling inquiries via phone and email to ensure every interaction ends with a fully cared-for customer.

What You'll Do:

• Accurately answer calls and emails, troubleshoot frame issues, and provide complete information using the right tools.
• Build trust with customers, handle complaints, and escalate priority issues to team leads as needed.
• Meet personal and team KPIs while following communication procedures and policies.

What We're Looking For:

• Fluency in English with excellent communication skills and proven customer support experience.
• Strong customer focus, ability to adapt to different types of customers, and a track record of high CSAT scores.
• Familiarity with CRM systems and ability to work US time zones from a remote location in the Philippines.

About Frontier:

• We are a fully-remote company that helps companies grow cross-functional teams abroad.
• We hire the smartest people and place them into the best companies, acting as your personal talent agent.