Source Job

• Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
• Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
• Maintain accurate documentation and escalate issues when necessary.

Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.

• Assist US partner customers via email and live chat with order inquiries and support.
• Provide order status updates, exchanges, and replacements for damaged items.
• Edit orders and identify specific apparel designs for customers.

HKR is a startup on a mission to simplify global HR. They have a young, dynamic team with a remote-first culture and meritocracy.

• Act as the first point of contact for clients via email, chat, and phone, troubleshooting software issues with a warm, professional manner.
• Own each client conversation from start to finish, treating interactions as training opportunities to build client confidence and independence.
• Collaborate with Product and Engineering teams to drive issues to resolution and identify patterns in recurring issues to improve the product.

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. With rapid growth across APAC, North America, and EMEA and a world-class eNPS score of 78, the company offers a dynamic, fast-paced startup environment.

• Provide first-level technical support by responding to calls, emails, and alerts, and accurately documenting incidents.
• Monitor critical infrastructure alerts, escalate issues, and ensure timely resolution meeting SLA requirements.
• Participate in process improvement initiatives and maintain knowledge of ITIL best practices.

Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.

• Consult customers via calls, email, and chat on all questions regarding our websites.
• Resolve customer issues promptly to ensure retention and promote our services.
• Maintain high service quality while analyzing customer emotions and adapting to difficult situations.

Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
• Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
• Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.

• Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
• Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
• Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.

Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.

• Provide excellent written, Slack, and video chat support to customers.
• Conduct training sessions for unmanaged customers to remove friction from their journey.
• Present customer problems to the organization for prioritization and actionable decision-making.

Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.

• Evaluate AI-generated customer support materials against quality rubrics.
• Review documents, spreadsheets, and presentations for accuracy and consistency.
• Provide structured feedback to improve AI system performance.

The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.

• Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
• Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
• De-escalate complex situations and collaborate across teams to improve customer experience.

Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.

• Respond to customer queries via email, live chat, and phone calls.
• Collaborate with departments to resolve complex issues and conduct follow-ups.
• Troubleshoot, document issues, and create FAQ articles and user manuals.

Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.

• Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
• Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
• Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.

Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.

• Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
• Assist customers with product questions, orders, shipping, subscriptions, and account issues.
• Navigate multiple systems and maintain accurate documentation while delivering empathetic service.

ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.

• You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
• Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
• You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.

Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.

• Provide timely, professional customer support and resolve inquiries across international markets.
• Identify business opportunities and conduct prospecting activities for sales development.
• Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.

Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.

• Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
• Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
• Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.

20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.

• Provide timely, professional support for client inquiries and service requests.
• Coordinate scheduling, reservations, and maintain accurate client records.
• Collaborate with internal teams to ensure a smooth client experience.

Aisles & Abroad is a travel and hospitality service company that assists clients with bookings and coordination. They are a supportive, collaborative team with opportunities for growth and advancement.

• Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
• Process order entries, changes, warranty requests, and document cases in the CRM system.
• Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.

Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.