Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.
Handle inbound and outbound calls to up-sell products and services while ensuring first-call resolution.
Accurately document customer claims and research systems to find missing information.
Lead fact-finding discussions and actively listen to customers while following scripts and policies.
Voice Dream is a company that provides remote call center services, focusing on customer support and sales. The company fosters a dynamic team culture with dedicated colleagues and emphasizes career development and a professional work environment.
Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
Resolve customer concerns efficiently while maintaining high service quality.
Document all interactions and escalate issues proactively to supervisors.
Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.
Interact with customers via phone to understand their needs and provide tailored solutions.
Maintain high customer satisfaction by exceeding expectations and ensuring timely service.
Think quickly and creatively to solve unprecedented issues in a high-volume call environment.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate team, committed to inclusivity and collaboration.
Handle incoming customer requests via phone, email, and website with urgency and attention to detail.
Process, monitor, and manage critical customer shipments using the proprietary logistics management platform.
Communicate with customers and agents professionally and courteously while meeting team metrics.
Marken is a clinical and advanced therapy logistics provider within UPS Healthcare. As part of UPS, which employs over 500,000 people globally, it offers a rewarding culture and opportunities for growth.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.
Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.
Oversee daily operations of Customer Service agents handling phone, email, and ticket-based support.
Coach, mentor, and develop agents through quality reviews and real-time guidance.
Resolve complex escalations and recommend process improvements to enhance customer satisfaction.
Catch Creation is a global eCommerce company that creates, grows, and manages online brands with exceptional products and experiences. The team operates fully remotely with a focus on creativity, data-driven strategy, and innovation.
Assist customers with product inquiries and concerns.
Ensure customers are delighted and satisfied with their interaction.
Turn dissatisfied customers around in case of shipping or product delays.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a team distributed around the world. They have a fun remote start-up culture.
Respond to customer inquiries via phone, email, chat, or other channels in a timely and courteous manner.
Resolve customer issues efficiently while maintaining high satisfaction and documenting interactions accurately.
Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores.
Sagility combines industry-leading technology and healthcare domain expertise to optimize the member/patient experience through clinical, case management, and analytics services. With over 25,000 employees across 5 countries, the company fosters a culture of customer-centric support and professional growth.
Provide timely and effective responses to customer inquiries via phone, email, chat, and social media.
Review, investigate, and resolve customer issues to maintain high satisfaction.
Maintain accurate records of customer interactions and resolutions.
Chefman designs and sells kitchen appliances and smart cooking products. The company values customer satisfaction and fosters a collaborative team environment.
Act as the first point of contact in our call center, handling incoming calls, emails, texts, and web chat inquiries from customers and service providers.
Assist customers with booking, canceling, and rescheduling services, and help service providers with work order and policy questions.
Troubleshoot software issues and work as part of a fully remote team, utilizing technology for communication, training, and meetings.
Qleen makes it easy for homeowners to automate chores from house cleaning to yard maintenance, window cleaning, and pool maintenance using vetted providers and an online booking system. We are a growing company that values detail, self-management, and quality in our remote team members.
Conduct outbound sales calls and follow-ups with existing and prospective customers.
Analyze customer shipping history and identify opportunities to strengthen partnerships.
Address customer concerns related to billing, shipping, and service issues.
The company provides shipping solutions and focuses on customer growth and retention. It offers a supportive remote work environment with opportunities for professional development.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers.
Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information.
Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase.
The company helps customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging industry buying power. They have 1,200 new customers each week and are growing, with a team-oriented and friendly culture.
Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Handle inbound calls and inquiries with warmth, speed, and precision.
Run outbound follow-ups and reactivation campaigns via calls and texts.
Quote accurately, confirm details, keep CRM clean, and hit performance targets.
MaidThis is a fast-growing home services company with a fully remote operations and sales team. They support multiple markets with a focus on customer experience, accountability, and results.
Respond to inbound customer calls and provide exceptional service for financial products.
Manage customer inquiries, payment processing, and account updates.
Maintain high-quality communication and adaptability in a remote, fast-paced environment.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.