Customer Support Representative

The Role:

• You are the first person our customers hear from when they need help.
• You make sure they get a fast, helpful answer by email, chat, or phone.
• You handle common questions and escalate when needed so the customer feels taken care of.

Responsibilities:

• Answer customer messages quickly and kindly.
• Solve common questions about billing, account status, and how things work.
• For bigger issues, pass them to the right team with clear notes.

Requirements:

• Excellent written English, clear, warm, and fast.
• 2+ years in customer support, customer service, or BPO.
• Comfortable working US hours and staying calm under stress.