Customer Support Associate

Position Summary:

• We are looking for a Customer Support Associate to provide high-quality support for a complex software platform.
• This role requires strong communication, sound judgment, and patience.
• The ideal candidate delivers a warm, human support experience rather than scripted interactions.

Key Responsibilities:

• Handle inbound customer support concerns through phone and email.
• Assist users with login, password, and account issues.
• Coordinate KeyLink installations and document cases in the ticketing platform.

Qualifications:

• At least 1-3 years of customer service or technical support experience.
• Excellent English communication skills, both spoken and written.
• Tech-savvy and comfortable with multiple tools and systems.