Customer Service Representative

What you will do:

• Handle incoming customer requests via phone, email, and website.
• Process, monitor, and manage critical customer shipments using the proprietary platform.
• Communicate with customers and agents professionally and courteously while meeting team metrics.

What you bring:

• At least 1 year of customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and data entry.
• Outstanding communication, customer service, and organizational skills.

Work Location:

• This position begins in a temporary remote capacity.
• It will transition to an on-site office in Miami, Florida.

Shift:

• Weds-Sat 2:00pm to 10:30pm EST, with initial training Mon-Fri 8am-5pm EST.