New Temporary Customer Service Representative

The Role:

• Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
• Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).

Key Responsibilities:

• Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
• Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
• Manage finished goods inventory and monitor order status to support successful customer fulfillment.

Capabilities + Skills Required:

• 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG or related environment.
• Hands-on experience with Microsoft Dynamics 365 (D365) ERP and EDI order processing.
• Advanced proficiency in Microsoft Excel and strong organizational skills.

The Details:

• Location: Remote, USA.
• Hours: Full-time, 40 hours a week, 5 months contract.