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About Us:
- We are a large international kitchen knife and cookware e-commerce company based in Canada.
- Our team is distributed around the world and we sell through Amazon, Shopify, and Walmart.
Job Description:
- We are hiring a REMOTE Customer Service Specialist to join our team.
- This is a full-time position with flexible hours reporting to the Director of Customer Service.
- We are looking for a detail-oriented, organized, and self-motivated individual located in the Americas Region.
What You’ll Do:
- Assist customers with product inquiries and concerns.
- Ensure customers are delighted and satisfied with their interaction.
- Turn dissatisfied customers around in case of shipping or product delays.
Who You Are:
- Fully fluent in English with proven customer service excellence.
- Experience working with Amazon in a customer service capacity.
- Knowledgeable in MS Office, Google Sheets, and Project Management tools.
Dalstrong
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a team distributed around the world. They have a fun remote start-up culture.