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Rosabella
Rosabella
10 open remote positions
Rosabella provides customer support services, handling order issues, product questions, and billing. The company is building its live call support team, currently with 3 representatives, aiming to grow to 12, and values output-focused work and accountability.
Open Positions
Handle inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time. Escalate complex issues to leadership and maintain accurate case notes in Richpanel. Meet CSAT, first response time, and resolution time targets for the live call channel.
Customer Service
Phone Communication
Issue Resolution
Time Management
Richpanel
Produce launch-ready video ads across short-form, educational, AI-presenter, and cinematic formats using AI tools. Interpret scripts and references to create polished videos, applying strong judgment on pacing, scene selection, and sound. Collaborate with the Creative Strategist, act on revision feedback, and maintain quality control before final delivery.
Adobe Premiere Pro
CapCut
Lead a team of CS agents dedicated to social media comment moderation and DM response, setting standards for tone, speed, and accuracy. Oversee day-to-day performance, including CSAT, response time, and resolution time targets, while maintaining brand-consistent responses. Run regular coaching sessions and team meetings, provide direct feedback, and handle escalations of sensitive or negative comments.
Customer Service
Team Leadership
Written Communication
Crisis Management
Monitor and respond to comments on social posts in a timely, accurate, and on-brand manner. Resolve straightforward issues directly and escalate sensitive or negative comments to the Team Lead. Meet response time and resolution targets while maintaining accurate records in Richpanel.
Customer Service
Written Communication
Richpanel
E-commerce
Write high-converting leads, hooks, scripts, and advertorials grounded in a clear mechanism. Monitor competitor ad libraries and translate insights into original concepts. Manage the creative pipeline end-to-end, from concept to brief to execution.
Copywriting
Market Research
Data Analysis
Creative Strategy
Project Management
Build the editing system from scratch, including workflows, standards, templates, and training programs for a high-output team. Lead the AI-native video pipeline by integrating generative video models, avatar tools, and AI-assisted editing workflows. Provide frequent creative feedback, manage team throughput and quality, and personally handle the most difficult edits.
Video Editing
Team Management
Own subscription retention, churn reduction, and lifecycle email/SMS strategies. Build retention systems from scratch and drive measurable LTV improvements. Partner with Founder/CEO and cross-functional teams to optimize the post-purchase experience.
Klaviyo
Lifecycle Marketing
Data Analysis
SMS Marketing
Develop new formulations and work with co-manufacturers to create shelf-stable, compliant, effective supplements. Evaluate and source ingredients for quality and purity, ensuring regulatory compliance and stability. Collaborate cross-functionally to align product science with operations, creative, and growth teams.
GMP
Handle inbound customer emails for orders, products, billing, refunds, and shipping with accuracy and speed. Manage your ticket queue, prioritize by urgency, and escalate complex cases with clear context. Meet performance targets for CSAT, response time, and resolution, while personalizing responses to maintain brand voice.
Customer Service
Written Communication
Richpanel
Shopify
Lead and manage the customer service team, including team leads and QA, setting KPIs and performance standards. Own end-to-end CS operations, including helpdesk platform, ticket auditing, and root cause analysis for refunds and disputes. Drive brand reputation through Trustpilot and BBB review pipelines, and implement AI and automation in CS workflows.
Customer Service
Team Leadership
Shopify
Data Analysis