Rosabella

10 open remote positions

Rosabella provides customer support services, handling order issues, product questions, and billing. The company is building its live call support team, currently with 3 representatives, aiming to grow to 12, and values output-focused work and accountability.

Open Positions

  • Produce launch-ready video ads across short-form, educational, AI-presenter, and cinematic formats using AI tools.
  • Interpret scripts and references to create polished videos, applying strong judgment on pacing, scene selection, and sound.
  • Collaborate with the Creative Strategist, act on revision feedback, and maintain quality control before final delivery.

  • Lead a team of CS agents dedicated to social media comment moderation and DM response, setting standards for tone, speed, and accuracy.
  • Oversee day-to-day performance, including CSAT, response time, and resolution time targets, while maintaining brand-consistent responses.
  • Run regular coaching sessions and team meetings, provide direct feedback, and handle escalations of sensitive or negative comments.

  • Build the editing system from scratch, including workflows, standards, templates, and training programs for a high-output team.
  • Lead the AI-native video pipeline by integrating generative video models, avatar tools, and AI-assisted editing workflows.
  • Provide frequent creative feedback, manage team throughput and quality, and personally handle the most difficult edits.

Food Scientist

  • Develop new formulations and work with co-manufacturers to create shelf-stable, compliant, effective supplements.
  • Evaluate and source ingredients for quality and purity, ensuring regulatory compliance and stability.
  • Collaborate cross-functionally to align product science with operations, creative, and growth teams.