Provide exceptional customer support via phone and email for Skylight's digital photo frames, troubleshooting issues and ensuring customer satisfaction.
Identify customer needs, build trust, and maintain sustainable relationships through open and interactive communication.
Handle complaints, escalate priority issues, and follow up to ensure resolution while meeting KPIs.
Frontier is a New York-based, fully-remote company that helps businesses build full-time, cross-functional teams abroad. We are a 150-person team with most of our members in India and the Philippines, and we pride ourselves on hiring the smartest people to match them with the best companies.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Manage high-volume customer inquiries across email, social media, and live chat while navigating multiple systems.
Assist customers with orders, returns, shipping, and product questions, taking ownership of concerns and finding thoughtful solutions.
Collaborate with internal teams and maintain accurate records in CRM, following brand voice and processes.
BaubleBar designs accessories that make life more fun, selling direct to consumer and at over 8,500 retail stores globally. The company fosters a compassionate, customer-focused culture where team members celebrate wins together and support one another.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Consult customers via calls, email, and chat on all questions regarding our websites.
Resolve customer issues promptly to ensure retention and promote our services.
Maintain high service quality while analyzing customer emotions and adapting to difficult situations.
Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Provide exceptional customer service to catalog and online customers through phone and email interactions.
Resolve product, order, shipping, and payment inquiries while striving for first-contact resolution.
Work a flexible seasonal schedule from September through early January, including weekends and holidays.
American Girl, a subsidiary of Mattel, is a premium brand that creates innovative products and experiences for girls. Mattel is a leading global toy and family entertainment company with products sold in over 195 countries and is recognized as a Great Place to Work.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Handle inbound customer emails for orders, products, billing, refunds, and shipping with accuracy and speed.
Manage your ticket queue, prioritize by urgency, and escalate complex cases with clear context.
Meet performance targets for CSAT, response time, and resolution, while personalizing responses to maintain brand voice.
They create thoughtfully formulated supplements for women during menopause and beyond, emphasizing quality and transparency. They have a large international customer service team (64 email reps) and a culture that values output, accountability, and continuous learning.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Act as the first point of contact for clients via email, chat, and phone, troubleshooting software issues with a warm, professional manner.
Own each client conversation from start to finish, treating interactions as training opportunities to build client confidence and independence.
Collaborate with Product and Engineering teams to drive issues to resolution and identify patterns in recurring issues to improve the product.
Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. With rapid growth across APAC, North America, and EMEA and a world-class eNPS score of 78, the company offers a dynamic, fast-paced startup environment.
Respond to customer questions through online chat with accurate information about orders, services, and locations.
Resolve common customer issues and service requests while maintaining a friendly and professional tone.
Escalate issues that require additional support and document interactions in company systems.
We provide customer support services through online chat for our clients. We are committed to equal opportunity and seek team members who are patient, friendly, and customer-focused.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
Provide exceptional customer support as the primary point of contact for Topps customers, resolving inquiries across products, orders, accounts, and services.
Deliver high-standard customer service through email, live chat, phone, and other channels, creating positive experiences with sound judgment and ownership.
Build trust and long-term relationships through clear communication, product knowledge, and consistent service while collaborating with cross-functional teams.
Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Provide timely, professional support for client inquiries and service requests.
Coordinate scheduling, reservations, and maintain accurate client records.
Collaborate with internal teams to ensure a smooth client experience.
Aisles & Abroad is a travel and hospitality service company that assists clients with bookings and coordination. They are a supportive, collaborative team with opportunities for growth and advancement.