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Role Overview:
- Act as the written voice of Rosabella in resolving customer inquiries via email.
- Join a mature team of 64 email representatives within the broader CS function.
Key Responsibilities:
- Manage your assigned ticket queue and prioritize by urgency within response time targets.
- Resolve order, product, billing, refund, and shipping questions accurately and personally.
- Escalate complex cases and flag recurring issues to leadership.
Qualifications:
- Prior customer service experience, ideally email or ticket-based support.
- Strong written English and ability to work an assigned shift.
- Reliable backup device, internet, camera, and headset.
Work Environment:
- Fully remote position with performance and outcomes prioritized.
- Direct coaching and feedback culture with camera-on sessions.
Rosabella
They create thoughtfully formulated supplements for women during menopause and beyond, emphasizing quality and transparency. They have a large international customer service team (64 email reps) and a culture that values output, accountability, and continuous learning.