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Performance Expectations:
- Consistently meet productivity and quality benchmarks.
- Demonstrate strong attention to detail and apply feedback to reduce errors.
- Show ownership of tickets from start to resolution.
Key Responsibilities:
- Respond to customer inquiries via email, chat, text, and phone professionally.
- Maintain accurate documentation in tickets and internal systems.
- Meet or exceed performance metrics like QA score and response time.
Eligibility and Qualifications:
- Bachelor’s degree in Marketing, Communications, Business, or related field.
- Minimum 1 year of experience in customer support or client services.
- Strong written communication skills and comfort in a fast-paced environment.
Fresh Prints
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to build businesses. It supports a multi-million dollar supply chain and logistics team and values long-term contributions with benefits like a paid sabbatical.