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Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide detailed product information and assist with warranties.
- Handle complaints, issue refunds/exchanges, and track recurring issues.
Qualifications:
- Fluent in English (B2+) with 1-2 years of customer service experience.
- Excellent verbal/written communication and problem-solving skills.
- Proficiency with CRM software and ability to manage multiple tasks.
Working Conditions:
- Full-time, 40 hours/week, primarily remote with occasional office visits in San Jose, Costa Rica.
- Ability to sit for extended periods and resolve a minimum of 75 tickets per day.
Workforce Opportunity Services
Workforce Opportunity Services is a leading 501(c)(3) nonprofit that develops the skills of high-potential individuals through strategic partnerships. Utilizing a research-based model from Columbia University, they recruit and place talent with leading organizations worldwide.