Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Monitor and respond to comments on social posts in a timely, accurate, and on-brand manner.
Resolve straightforward issues directly and escalate sensitive or negative comments to the Team Lead.
Meet response time and resolution targets while maintaining accurate records in Richpanel.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond. The company is a growing, international team that values output, accountability, and continuous learning.
Provide timely, accurate customer support via email, chat, text, and phone.
Resolve customer issues while meeting quality and productivity benchmarks.
Collaborate with cross-functional teams and maintain detailed documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to build businesses. It supports a multi-million dollar supply chain and logistics team and values long-term contributions with benefits like a paid sabbatical.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Assist customers with product inquiries and concerns.
Ensure customers are delighted and satisfied with their interaction.
Turn dissatisfied customers around in case of shipping or product delays.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a team distributed around the world. They have a fun remote start-up culture.
Respond to customer questions through online chat with accurate information about orders, services, and locations.
Resolve common customer issues and service requests while maintaining a friendly and professional tone.
Escalate issues that require additional support and document interactions in company systems.
We provide customer support services through online chat for our clients. We are committed to equal opportunity and seek team members who are patient, friendly, and customer-focused.
Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
Turn around dissatisfied customers due to shipping or product delays.
Manage and implement customer service software improvements while learning best practices.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.
Lead and manage the customer service team, including team leads and QA, setting KPIs and performance standards.
Own end-to-end CS operations, including helpdesk platform, ticket auditing, and root cause analysis for refunds and disputes.
Drive brand reputation through Trustpilot and BBB review pipelines, and implement AI and automation in CS workflows.
Rosabella creates thoughtfully formulated supplements for women's wellness, focusing on menopause support. They are a fast-paced, high-ownership remote team that values output, accountability, and continuous learning.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.
Provide timely, professional support for client inquiries and service requests.
Coordinate scheduling, reservations, and maintain accurate client records.
Collaborate with internal teams to ensure a smooth client experience.
Aisles & Abroad is a travel and hospitality service company that assists clients with bookings and coordination. They are a supportive, collaborative team with opportunities for growth and advancement.
Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.
Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
Log details of support sessions and challenges in the ticketing system, managing your own case workload.
Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Provide customer support primarily through live chat and email, handling account access, servicing, identity verification, and transactions.
Identify recurring customer friction and collaborate with Product, Engineering, and Operations teams to improve macros, workflows, and help content.
Prioritize work based on customer impact, urgency, and service-level expectations while maintaining empathy and clarity.
Fabric by Gerber Life builds financial products designed to make planning for the future simpler and more accessible for families. The company operates as a financial services and mobile app platform, fostering a culture of clarity, confidence, and care.
Resolve escalated customer support tickets from parents and teachers, primarily via email.
Investigate ambiguous situations and make sound decisions under time pressure.
Handle occasional Trust & Safety escalations, which may involve sensitive content.
Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.
Respond to online inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details based on client preferences and provide timely updates.
Maintain accurate records and deliver a consistent positive client experience.
Aisles & Abroad is a travel services company that provides customer support and coordination for travel-related inquiries. The company offers a supportive remote work environment with structured onboarding and opportunities for growth.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.