Customer Support Specialist

Day-to-Day Responsibilities:

• Support customers through live chat and email, with limited phone support as needed.
• Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
• Communicate clearly and empathetically, especially for complex or sensitive issues.

What You’ll Bring to the Table:

• 2–3 years of customer support experience in a digital environment, preferably via live chat and email.
• Strong written and verbal communication skills, with attention to detail.
• Ability to work independently in a remote environment and collaborate across teams.

Bonus Points:

• 1+ years of experience in financial services, fintech, banking, or a regulated industry.
• Experience with custodial accounts, payments, identity verification, or Intercom.
• Familiarity with AI-enabled support tools or process improvement.